Terms & Conditions / Terms of Use

1. Scope

English:
These Terms apply to all purchases made via our online shop Salvaezio . By placing an order, you agree to these Terms.

German:
These terms and conditions apply to all orders placed through our online shop Salvaezio . By placing an order, you acknowledge these terms and conditions.

2. Contract Partner

English:
The purchase contract is concluded with:
Salvaezio – Owner: Emin Kaplan
At the Schaftrift 50
Email: support@salvaezio.com

German:
The purchase contract is concluded with:
Salvaezio – Owner: Emin Kaplan
At the Schaftrift 50
Email: support@salvaezio.com

3. Products & Availability

English:
Product images may differ slightly from the delivered item. Availability is subject to change. We reserve the right to refuse orders.

German:
Product images may differ slightly from the delivered item. Availability is subject to change. We reserve the right to refuse orders.

4. Prices & Payment

English:
All prices include applicable VAT (if relevant) but exclude shipping costs. Payment methods: Shopify Payments, PayPal, Stripe, Klarna (depending on availability).

German:
All prices include VAT (if applicable) plus shipping costs. Payment methods: Shopify Payments, PayPal, Stripe, Klarna (subject to availability).

5. Shipping & Delivery

English:
Delivery times vary depending on destination. Shipping providers may include DHL, UPS, FedEx. Delays caused by customs or external factors are not our responsibility.

German:
Delivery times vary depending on the destination. Shipping providers may include DHL, UPS, or FedEx. Delays caused by customs or external factors are beyond our control.

6. Right of Withdrawal (EU Customers)

English:
EU customers have a statutory right to withdraw from the purchase within 14 days without giving reasons. To exercise this right, please contact us at support@salvaezio.com.

German:
EU customers have a statutory right of withdrawal of 14 days without giving any reason. To exercise this right, please contact support@salvaezio.com.

7. Returns

English:
Returns must be sent to the return address provided after contacting our support. Return costs are borne by the customer unless the product is defective.

German:
Returns must be sent to the address provided after contacting our support team. Return shipping costs are borne by the customer, except in the case of defective products.

8. Liability

English:
We are only liable for damages caused by intent or gross negligence. Liability for slight negligence is excluded unless essential contractual obligations are breached.

German:
We are only liable for damages caused by intent or gross negligence. Liability for minor negligence is excluded unless essential contractual obligations are violated.

9. Governing Law / Applicable Law

English:
For EU customers: German law applies (excluding UN sales law). For US/international customers: applicable consumer protection laws of the customer's country may apply.

German:
German law applies to EU customers (excluding the UN Convention on Contracts for the International Sale of Goods). US/international customers may be subject to the respective consumer protection laws of their country of residence.

10. Dispute Resolution

English:
The European Commission provides an online dispute resolution platform: https://ec.europa.eu/consumers/odr. We are not obliged or willing to participate in dispute resolution before a consumer arbitration board.

German:
The European Commission provides a platform for online dispute resolution: https://ec.europa.eu/consumers/odr. We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

11. Changes

English: We may update these Terms at any time.
English: We may change these terms at any time.